01409 231401

Kingslakes Holidays, Chilla, Highampton, Devon, EX21 5JS

Booking Terms & Conditions

  • Prices

    The price of the accommodation includes the following: Bed linen, heating, electricity and cleaning.

    Fishing is an additional charge. The cost is £20 per person per week or £6 per night for two rods, whichever is the lower figure.

    Personal towels are not included in the price but are available for £5 per towel bale comprising of a hand towel, bath towel and bath sheet.

    Your holiday balance is due 8 weeks before arrival.

    Pets

    Well behaved dogs are allowed in the cottages for a fee of £20 per dog (max. of 2). Pets are not allowed in the Lodges.

    Cancellation and Insurance

    By making a booking and paying a deposit, our agreement is a legal contract and your deposit is non-refundable. If you cannot take your holiday and the booking cannot be re-let, you are still liable to pay for the booking in full, even if we have not yet received your balance.

    If we do succeed in re-letting the booking, you are no longer liable for the balance, or we will refund it to you if you have already paid it.

    Your deposit is not refundable under any circumstances. We would recommend that you take out cancellation insurance.

    Non-availability of Accommodation

    We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation.  If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.

    Arrival

    Your accommodation will be available to you from 2.00pm on the day of arrival, unless otherwise arranged. We are not able to accommodate you if you arrive earlier than 2pm as we will be busy preparing your cottage / lodge.

    Please ensure you contact us to let us know if you will be arriving later than 6pm on your day of arrival.

    Departure

    Please vacate your holiday accommodation by 10.00am on the day of departure.

    Damages and Breakages

    Please take care when staying in our property. You are responsible and liable for any breakages or damages, which you cause, to the accommodation or its contents. All we ask is that you report any incidents as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant.

    Liability

    We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

    Privacy Policy

    Any data collected during the course of this booking will be stored on our computer. We may, from time to time, contact you about promotions and offers. We will not share your details with any third party. Please advise if you do not wish to receive any such communication.

    Additional Information

    We can accommodate small all male parties, but no large groups please.

    We would ask you to bring a maximum of two vehicles as parking spaces are limited.

    For Health and Safety reasons, we cannot accept extra guests sleeping on settees etc. please note the maximum number of people accommodated in each cottage or lodge before booking.