Many of our customers have contacted us enquiring as to what Kingslakes policies are regarding the COVID19 situation. Many of our customer enquiries are individual and specific and we will attempt to reply to these directly as and when they arise.
In line with Government instruction, Kingslake Holidays Limited is now closed until at least the end of April. We are awaiting Government instruction regarding a further extension to the closure. We have contacted all customers whose holidays have already been affected.
If the Government extend the closure for a further period, customers affected will be offered two options:
- To defer your holidays to a later period in the next 12 months. For those customers choosing holiday dates in a more expensive time period they will need to pay the difference.
- To cancel your holiday and request a credit note to be spent with us within the next 24 months.
We wish all of our customers good health and to stay safe in this difficult time.
We look forward to seeing you all soon.
Stuart & Emma